Privacy Policy

Definitions used in this Privacy Policy: a) “Audi Australia” means Audi Australia Pty Ltd (ACN 86 077 092 776). b) “Platforms” means our website audicentrecanberra.com.au and related platforms c) “Products” means Audi-branded motor vehicles, parts, merchandise and accessories. d) “Services” means our services offered in conjunction with our Products, including sales, service, warranty and repairs. e) “we/our/us” means Jowett Motor Group Pty Ltd (ACN 069 648 433) and includes our related and associated entities.

This Privacy Policy applies to all persons who interact with us (“you/your”), including everyone who visits or uses our Platforms, anyone who enquires about or acquires our Products and anyone who uses any of our Services and/or our suppliers and service providers.  This Privacy Policy applies to our collection and use of your personal information. By visiting and/or using our Platforms and our Services and/or acquiring our Products or otherwise dealing with us, you agree to the terms and conditions of this Privacy Policy. We will manage your personal information in an open and transparent way. We have commercially acceptable internal processes and controls in place to store your personal information securely in our various systems across our network. This Privacy Policy may be amended from time to time. Please look at the Last Updated date at the top of this Privacy Policy as published on our website. Our Privacy Policy sets out the following: a) the kinds of personal information that we collect and hold; b) how we collect and hold personal information; c) the purposes for which we collect, hold, use and disclose personal information; d) how you may access your personal information that is held by us and seek the correction of that information; e) how you may complain about a breach of the Australian Privacy Principles and how we will deal with complaints. Our Privacy Policy has been prepared having regard to Australian privacy laws. We may also store data in the cloud or using a customer relationship management database, which may see personal information being stored on servers outside of Australia. We disclose personal information to Audi Australia (of Level 7, 895 South Dowling Street Zetland NSW 2017, telephone 1 800 50 AUDI (2834), email customerassistance@audi-info.com.au ) and its parent company AUDI AG in Germany and AUDI AG’s related entities, contractors and service providers.  Accordingly, your personal information may be disclosed to entities situated in Germany.

<ul> <li> We collect, hold and use your personal information for the following purposes.  a) to supply our Products and Services and to conduct our business operations b) to administer warranties and meet supplier obligations for our Products and Services – this includes sharing this information with Audi Australia and other authorised Audi dealers;  c) to provide services related to our Products and Services, such as repairs, roadside assistance and training – this includes sharing this information with Audi Australia and other authorised Audi dealers and Audi Australia’s contractors; d) to measure and improve our Platforms, Products and Services. That includes using your information for research and data analysis by us and our service providers – for example, compiling statistics in relation to the times and locations of motor vehicle accidents; e) communicating with you in connection with your Platform, Product and Service issues;  f) management and administrative purposes; and  g) marketing and promotional purposes in connection with our Platforms, Products and Services. That includes advertising and marketing messages (which may include the display of personalised content and advertising) and to participate in competitions and surveys. h) to provide, manage and supply our Platforms, Products and Services - we may disclose your personal information to third party service and content providers and suppliers that we engage to help us provide and manage our Platforms, Products and Services. If we disclose your personal information to a third party, we will take reasonable commercial steps to require that the third party only use, store or disclose your personal information in a manner that is consistent with this Privacy Policy. However, we cannot guarantee that the third party will not use your personal information for any other purpose. The third party’s use of your information will be governed by the third party’s privacy policy.  i) to provide introductions to financial service providers - if you contract with us, other than as a user of our Platforms, Products and Services, we may collect financial information (including credit information) from you. You expressly consent to us collecting, holding and using your personal information for all of these purposes. Other than as set out above or as required or permitted by law, we do not disclose your personal information to third parties.   </li> </ul>

We do NOT actively collect or hold, nor do we need to know any sensitive (personal) information (such as personal information about your racial or ethnic origin, health information, political opinions, membership of a political association, professional or trade association or trade union, religious beliefs or affiliations, philosophical beliefs, sexual orientation or practices, criminal record, genetic information, biometric information or biometric templates). We ask that you do NOT send us or disclose to us any of your sensitive information. If you do however, you consent to us collecting and holding that sensitive information in accordance with this Privacy Policy. We do NOT collect, hold or use any of the following government related identifiers - tax file numbers and passport details.

<ul> <li> We collect personal information in person, via email, telephone, our Platforms, mail and any of the other means we have already referred to. We hold copies of any correspondence that passes between us. We will store your personal information in accordance with the Australian Privacy Principles, which may include storage of data ‘in the cloud’ and/or on overseas servers. </li> </ul>

<ul> <li> We collect, hold and use your personal information for the following purposes.  a) to supply our Products and Services and to conduct our business operations b) to administer warranties and meet supplier obligations for our Products and Services – this includes sharing this information with Audi Australia and other authorised Audi dealers;  c) to provide services related to our Products and Services, such as repairs, roadside assistance and training – this includes sharing this information with Audi Australia and other authorised Audi dealers and Audi Australia’s contractors; d) to measure and improve our Platforms, Products and Services. That includes using your information for research and data analysis by us and our service providers – for example, compiling statistics in relation to the times and locations of motor vehicle accidents; e) communicating with you in connection with your Platform, Product and Service issues;  f) management and administrative purposes; and  g) marketing and promotional purposes in connection with our Platforms, Products and Services. That includes advertising and marketing messages (which may include the display of personalised content and advertising) and to participate in competitions and surveys. h) to provide, manage and supply our Platforms, Products and Services - we may disclose your personal information to third party service and content providers and suppliers that we engage to help us provide and manage our Platforms, Products and Services. If we disclose your personal information to a third party, we will take reasonable commercial steps to require that the third party only use, store or disclose your personal information in a manner that is consistent with this Privacy Policy. However, we cannot guarantee that the third party will not use your personal information for any other purpose. The third party’s use of your information will be governed by the third party’s privacy policy.  i) to provide introductions to financial service providers - if you contract with us, other than as a user of our Platforms, Products and Services, we may collect financial information (including credit information) from you. You expressly consent to us collecting, holding and using your personal information for all of these purposes. Other than as set out above or as required or permitted by law, we do not disclose your personal information to third parties.   </li> </ul>

Where you have consented to receiving marketing communications from us, your consent will remain current until you advise us otherwise. However, you can opt out at any time, by: • contacting us • advising us if you receive a marketing call, that you no longer wish to receive these calls • using the unsubscribe facility that we include in our electronic messages (such as email, SMS and MMS)

You may ask us to confirm whether we hold personal information about you, and if we do, to provide you with access to the personal information that we hold about you unless there is an exception which applies under the applicable Australian privacy laws.  If we refuse to provide you with access to your personal information, we will provide you with reasons for the refusal. We will provide the requested personal information in a reasonable time. We will take reasonable steps to correct any of your personal information that you can establish is not accurate, up-to-date, complete, or relevant. If you need to update your personal information please contact us at admin@cairnsauto.com.au If we no longer need your personal information to finalise any outstanding matters, you can notify us via email at admin@cairnsauto.com.au and we will, subject to our legal and contractual obligations, take reasonable steps to destroy or de-identify your personal information. However, even if you no longer use any of our Platforms, Products or Services, some of your personal information may still be seen by others, for example where you have shared information via social media.

If you require further information or you have a complaint about our Privacy Policy or the manner in which we collect, handle, use or disclose your personal information, please contact us at admin@cairnsauto.com.au Our complaints process is: (a) We will use our best endeavours to resolve your complaint within 30 days of receipt of your complaint. (b) We will advise you of the outcome of our investigative process into your complaint including what you can do. (c) If your complaint cannot be resolved satisfactorily within 30 days of receipt of the complaint and there is no timely prospect of the complaint being resolved, you may submit your complaint to the Office of the Australian Information Commissioner. There will be no charges associated with handling the complaint.

Definitions

About this privacy statement

For what purposes do we collect, hold, use and disclose personal information?

Personal information not collected

How do we collect and hold personal information

For what purposes do we collect, hold, use and disclose personal information?

Opting out

How do you access, update or obtain personal information that we hold about you?

How do we handle a complaint as it relates to the Australian Privacy Principles?